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Capita Life & Pensions

Capita Life & Pensions

Operational Excellence Consultant 

Capita Life & Pensions (contracted to www.dhpconsulting.co.uk)

November 2011 to June 2012 Prudential. Reading, UK & Mumbai, India.

July 2011 to November 2011 Royal London. Glasgow, UK & Bangalore, India.

October 2010 to July 2011 Phoenix Life Group. Glasgow, UK.

Numerous contracts involving a programme diagnostic, operational excellence for back office life and pensions processes, plus offshore work-stream lead & programme benefits profiling.


Operational Excellence Consultant

Capita Self Invested Pensions (contracted to www.dhpconsulting.co.uk)

May 2009 to October 2009

Salisbury UK, and & Mumbai, India.

Operational excellence programme to deliver sustainable change across the front and back office environments of the onshore and offshore servicing and claims teams.


April 28, 2016


Operational Excellence